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Evaluation of Records Request Backlog at the National Personnel Records Center

Report Information

Date Issued
Report Number
Report Type
Inspection / Evaluation
Joint Report
Agency Wide
Yes (agency-wide)
Questioned Costs
Funds for Better Use


Develop a plan and timeline to eliminate the backlog.

Collaborate with the Office of Human Capital to improve current hiring processes at the National Personnel Records Center, develop workforce strategies to build the National Personnel Records Center workforce of the future, and enhance National Personnel...

Assess the feasibility of implementing an automated system allowing veterans or their representatives to access their records online.

Implement controls to require digital delivery of responses on all requests where digital delivery is possible.

Update eVetRecs to: ensure the online request process requires requesters provide all information and documentation needed to ensure request can be filled during initial processing; implement controls to better ensure acceptable entries for requesters’...

Update Archives.gov to communicate the status of the backlog to requesters and emphasize other potential sources.

Reconsider the National Personnel Records Center’s definition of medical emergency, make any necessary changes to internal policy, communicate the definition to veterans and stakeholders, and implement procedures for how medical emergency requests are...